Legal
Grievance Officer
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, trueKin has appointed a Grievance Officer to address concerns related to your personal data, privacy, or any other complaints about the Service, including trueKin for Doctors.
Achyuth Jayagopal
Grievance Officer, TrueKin Technologies Private Limited
Phone
+91 94469 10814
Address
34/812-H, Pynadath House, Amity Gardens, Beena Anjumana Road, Edappally, Ernakulam, Kerala 682024, India
Response time
We will acknowledge your complaint within 24 hours and resolve general complaints within 15 days of receipt, in line with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Requests relating to your statutory data rights under the DPDP Act, 2023 (access, correction, or erasure of your personal data) are resolved within 90 days, in line with the DPDP Rules, 2025.
How to Raise a Complaint
You may raise a complaint or grievance about any of the following by emailing the Grievance Officer at the address above:
- Concerns about how your account data, or a patient's data you accessed, is collected, used, or shared
- Requests to access, correct, or delete your account data
- Requests for a portable copy of your account data
- Objections to any data processing activity
- Suspected unauthorised access to your account, or to a patient's data
- Any other complaints regarding the trueKin for Doctors platform
Please include your registered email address and a clear description of your concern so we can investigate and respond promptly.
Data Subject Requests
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to make the following requests regarding your own account data:
Request my data
Get a copy of the account and clinical-record data we hold about you.
Send request by email →
Delete my account
Request permanent deletion of your account and the clinical records you created.
Send request by email →
Correct my data
Ask us to fix inaccurate or incomplete information we hold about you.
Send request by email →
Export my data
Receive a machine-readable export of your account data.
Send request by email →
You may also delete your account directly from within trueKin for Doctors via your account settings.
If You Are a Patient
trueKin for Doctors does not hold patient health data of its own. It is a workspace for doctors that reads patient information from the main trueKin app, only where a patient has granted a specific doctor access. If you are a patient and want to review, limit, or revoke which doctors can see your information, please do so from your trueKin account, or contact this same Grievance Officer.
Escalation
If you are unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India once established under the DPDP Act, 2023.