Legal
Grievance Officer
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, trueKin has appointed a Grievance Officer to address concerns related to your personal data, privacy, or any other complaints about the Service.
Achyuth Jayagopal
Grievance Officer, TrueKin Technologies Private Limited
Phone
+91 94469 10814
Address
Ganga House, Padivattom, Ernakulam - 682011
Response time
We will acknowledge your complaint within 24 hours and resolve general complaints within 15 days of receipt, in line with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Requests relating to your statutory data rights under the DPDP Act, 2023 — access, correction, or erasure of your personal data — are resolved within 90 days, in line with the DPDP Rules, 2025.
How to Raise a Complaint
You may raise a complaint or grievance about any of the following by emailing the Grievance Officer at the address above:
- Concerns about how your personal data is collected, used, or shared.
- Requests to access, correct, or delete your personal data.
- Requests for a portable copy of your data.
- Objections to any data processing activity.
- Suspected data breaches or unauthorised access to your account.
- Any other complaints regarding the trueKin app or website.
Please include your registered phone number and a clear description of your concern so we can investigate and respond promptly.
Data Subject Requests
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to make the following requests regarding your personal data:
Request my data
Get a copy of all personal data we hold about you.
Send request by email →
Delete my account
Request permanent deletion of your account and all associated data.
Send request by email →
Correct my data
Ask us to fix inaccurate or incomplete information we hold about you.
Send request by email →
Export my data
Receive a machine-readable export of your personal data.
Send request by email →
You may also delete your account directly from within the trueKin app via Settings → Account → Delete Account.
Escalation
If you are unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India once established under the DPDP Act, 2023.